At Green Dispensary, we are committed to providing you with the highest quality cannabis products and ensuring your complete satisfaction. Due to the nature of our products and legal regulations, we have established the following guidelines for refunds and returns. Please review our policy carefully:
1. Eligibility for Refunds or Returns
Defective or Damaged Products:
If you receive a product that is defective, damaged, or not as described, you may be eligible for a refund or replacement. Please contact us within 48 hours of receiving your order to report the issue.
Incorrect Orders:
If you receive the wrong product due to an error on our part, we will gladly replace it or issue a refund.
2. Non-Eligible Situations
Change of Mind:
Due to the nature of cannabis products, we cannot accept returns or issue refunds for products that have been opened, used, or are no longer in their original packaging.
Allergic Reactions or Discomfort:
While we provide detailed product descriptions and lab results, we cannot offer refunds for products that cause discomfort or allergic reactions. We recommend consulting with a healthcare professional before trying new products.
Delivery Issues Caused by the Customer:
If you provide an incorrect address or fail to be available to receive the delivery, we cannot issue a refund. Please ensure your delivery information is accurate and up-to-date.
3. How to Request a Refund or Replacement
Step 1:
Contact our customer support team within 48 hours of receiving your order. Provide your order number, a detailed description of the issue, and photos of the product (if applicable).
Step 2:
Our team will review your request and may ask for additional information to process your claim.
Step 3:
If your request is approved, we will either issue a refund to your original payment method or send a replacement product.
4. Refund Processing
Refunds will be processed within 5–7 business days after approval. The time it takes for the refund to appear in your account may vary depending on your payment method or financial institution.
If a replacement is issued, it will be shipped as soon as possible, and you will receive a tracking number for the new shipment.
5. Legal Disclaimer
All cannabis products sold by Green Dispensary are intended for use in compliance with local and state laws. By purchasing from us, you acknowledge that you are of legal age and understand the risks associated with cannabis consumption.
Green Dispensary is not responsible for any misuse of products or any effects resulting from consumption. Please consume responsibly and consult a healthcare professional if you have any concerns.